At Al Rayyan Hearing, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.alrayyanhearing.com, interact with our services, or contact our Hearing Aid center in Doha, Qatar.
1. Information We Collect
We may collect the following types of information:
- Personal Information: When you book an appointment, contact us, or request services, we may collect your name, email address, phone number, address, and health-related information (e.g., hearing test results or medical history relevant to our services).
- Non-Personal Information: We collect data about your interaction with our website, such as IP address, browser type, device information, and pages visited, using cookies or similar technologies.
- Health Information: If you share medical or hearing-related details during consultations or assessments, this sensitive information is handled with the highest care.
2. How We Collect Information
We collect information in the following ways:
- Directly from You: Through forms on our website, email communications, phone calls, or in-person visits to our center.
- Automatically: Via cookies, web beacons, or analytics tools (e.g., Google Analytics) when you browse our website.
- Third Parties: From healthcare providers or partners, if you consent to sharing relevant medical information with us.
3. How We Use Your Information
Your information is used to:
- Provide hearing aid services, including appointments, consultations, and fitting of devices.
- Respond to your inquiries or provide customer support.
- Improve our website, services, and customer experience.
- Send you updates, promotions, or appointment reminders (with your consent).
- Comply with legal obligations under Qatar’s Personal Data Protection Law (PDPL) or other regulations.
4. How We Share Your Information
We do not sell or rent your personal information. We may share your information:
- With healthcare professionals or suppliers involved in your care (e.g., hearing aid manufacturers), only with your consent.
- With service providers (e.g., website hosting or analytics providers) who are contractually obligated to protect your data.
- To comply with legal requirements, such as court orders or regulatory investigations.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us analyze website traffic and personalize content. You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality.
6. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under Qatar’s PDPL and applicable laws, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to legal obligations.
- Withdraw consent for data processing (where applicable).
- Lodge a complaint with Qatar’s National Data Protection Office.
To exercise these rights, contact us at [email protected].
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, health-related data may be retained as part of medical records in accordance with Qatar’s healthcare regulations.
9. International Data Transfers
Your information may be processed or stored outside Qatar (e.g., by cloud service providers). We ensure that any international data transfers comply with applicable data protection laws and include appropriate safeguards.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before sharing information.
11. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children without parental consent. If you believe we have collected such information, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Al Rayyan Hearing
Doha, Qatar
Email: [email protected]
Phone: +974 4486 3434